Frequently Asked Questions:

What is your Diagnostic/Service Fee?

Our Diagnostic/Service Fee is $99.95. Once the technician has determined the problem, he will submit to you an estimate for parts and labor before any work would begin. Other companies may increase the cost of parts and/or labor in order to compensate for no service call or low rate service calls. We are upfront about our fee and there will never be any hidden costs.

What happens after I schedule an appointment?

On the day of your appointment, your technician will call you between 7:00 AM and 7:30 AM to narrow your appointment window down to a 2 hour window. Once he arrives, he will run diagnostics and check your unit for any issues. If no parts are needed, he will complete the repair during your appointment. If parts are needed and not truck-stocked parts, they will be ordered the following business day, pending approval of your warranty company, if needed. Once Turners Consumer Service receives the ordered parts, we will call you to schedule a time for the technician to return and complete the repair.

Will my appliance be repaired the same day? or Where are my parts?

Our technicians try to keep the most common appliance parts stocked on their vans. If they do not have the needed part with them, then the majority of our parts come from two major appliance parts distributors located with in the Kansas City Metro area. If for some reason the needed part is not local, it will have to be ordered. Most ordered parts arrive 3-4 days after the order is placed. Once we have all of the parts in, we will give you a call and schedule a time for the technician to return for the repair. Occasionally the manufacturer will not have the needed part and the part is put on a back order status. If this occurs, we will call you to notify you of the back order ETA and continue to notify you of any changes. Always feel free to call 913-541-0438 with any questions about your parts.

If my part came in today, why can’t the technician fix my appliance today?

At Turners Consumer Service, our technicians are scheduled to run a route to save time and be able to reach as many customers as possible. Our technicians generally have an assigned area and they run their route in an organized manner so that they are not doubling back to an area or ‘zig-zagging’ across the metro area. This ensures that more customers can be serviced in a scheduled day. In order to achieve this, the technician’s routes are scheduled and closed out the day before it is run so that the routes can be organized in the most efficient way possible. Therefore,  it is not possible to have an appointment on the same day the parts come in. All of our technicians are in the field and we do not have any technicians at the office available to runs calls as parts come in. We do try to schedule you the next business day after the parts come in if at all possible.

Why is my dryer not heating or why is it taking too long to dry my clothes?

There are many possible reasons that your dryer may not be heating or drying your clothes but before you call to schedule an appointment, be sure to check your dryer vent. Check the outside vent and the hose leading to the outside vent to make sure it is not covered or blocked or clogged with any lint. A clogged or blocked vent traps the excess hot air inside the dryer and this low air circulation can keep the clothes from getting dry. If you check all of your vents and hose and everything looks clear and it is still not drying, you may need to schedule an appointment for a technician to check your unit for any other possible issues.

Why is my refrigerator not dispensing water or making ice?

If you are getting no to little water or no to little ice, be sure to check the water filter on your unit to make sure it is not clogged and is seated properly. Even if it is a new filter, be sure to check it for clogs and proper placement. If this does not resolve your issue, you may need to call and schedule a time for a technician to examine your unit for possible causes.